Customer Success Certification

PROGRAM DESCRIPTION

Sales Assembly’s Customer Success Certification educates participants on fundamental skills that all Customer Success professionals need to master in order to be effective in their role.

This certification includes a comprehensive, one-day virtual training of classroom-style learning and strategic breakout rooms. A unique benefit of this certification involves ongoing continuing education requirements through various Sales Assembly programs.

To receive their certification, individuals must participate in all 4 modules and attend the full day of training.

SCHEDULE

• Product Adoption by Megan Cotter and Cara Orescanin– The key to customer health starts with adoption. Learn how to keep adoption high from implementation onward.
• Discovery for CS by Chad Horenfeldt – To move from prospect to customer, the sales team typically conducts discovery. To ensure the customer stays, Customer Success needs to continually conduct a discovery of their own to translate how the challenges and goals of the customer lead to long-term engagement.
• Business Reviews Delivery and Outcome by Arit Nsemo – Business reviews are a crucial part of the customer lifecycle. Create a compelling and engaging success narrative to effectively build engagement.
• Preventing Churn by Erin Borkowski – Churn is inevitable, but a keen focus on adoption, engagement, and health allows you to be prepared and proactive.

ADDITIONAL INFO TO KNOW

This program is open to all employees of SA member companies who are currently in a Customer Success role. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account, please email lissie@salesassembly.com.

This is a virtual program. Upon signing up, all registrants will receive a calendar invite with Zoom log-in information to attend this certification.

All registrants of this program comply with our Terms and Conditions.