Reframing Customer Feature Requests: Centering on Solutions, Not Deadlines

PROGRAM DESCRIPTION

Join Sales Assembly and CJ Leutloff, Product Director of Experiences at Challenger, as we hone into Consultative Support as a skill.

Balancing customer expectations with internal priorities is a challenge. So, how do you handle conversations when the customer is waiting for a particular feature that internal stakeholders have decided to postpone?

This program will equip you with practical ways to avoid getting into that conversation, beginning with shifting the conversation from timeframe to solution!

GENERAL PROGRAM INFO

This program is a Skill Development Module (SDM). All SDMs are crafted by our Sales Assembly team keeping in mind guiding metrics that are important to revenue organizations at B2B tech companies and skills that influence those guiding metrics. Furthermore, we are focused on making sure SDMs are timely in context of the B2B calendar and at varying complexity to ensure we have multiple opportunities to meet learners where they are.

ADDITIONAL INFO TO KNOW

This program is open to all employees of SA member companies. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account, please email lissie@salesassembly.com.

All registrants of this program comply with our Terms and Conditions.

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