Attending this Program will help you get closer to achieving this Skill badge.
Measuring Early Success and Customer Health
Join Sales Assembly and Krista Milam for Measuring Early Success and Customer Health, part of the Onboarding and Activation certification.
PROGRAM DESCRIPTION
Join Sales Assembly and Krista Milam for Measuring Early Success and Customer Health, part of the Onboarding and Activation certification.
This program focuses on identifying the signals that tell you whether a customer is actually progressing toward value during the early stages of the relationship. Participants will explore how to distinguish adoption from value realization, identify meaningful indicators of progress and risk, and recognize when changes in customer behavior, priorities, or needs require intervention.
WHAT YOU’LL WALK AWAY WITH
- Real progress signals: spot the early signs that a customer is actually moving toward value.
- Adoption is not value: tell the difference between using the product and getting results from it.
- Progress and risk indicators: identify the indicators that actually matter.
- Knowing when to step in: recognize when changes in behavior, priorities or needs call for intervention.
ADDITIONAL INFO TO KNOW
This program was built in collaboration with one of our Executives-in-Residence. To earn the certification, complete all required live programs (in any order) and be live on Zoom for at least 40 minutes of each. The program is open to all employees of Sales Assembly member companies who are logged in to their account (for help, email support@salesassembly.com), and all registrants comply with our Terms and Conditions.
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