CS Lab: How to Develop a Repeatable ROI Model and Value Story for Customer Success

PROGRAM DESCRIPTION

Sales Assembly Strategy Labs are practical deep dives and hands-on ways for leaders to grow and solve their company’s most pressing issues and challenges. The goal of each 90 minute Strategy Lab is for attendees to leave being able to build out a new or improve an existing function within your organization.

LAB DESCRIPTION
Retaining customers and revenue is becoming increasingly difficult as we battle against other softwares and costs. How do we prevent ending up on the chopping block? How do you truly prove value to your customers?

In this Lab, join Sales Assembly and Julie Oddo, VP of Customer Success at Learn To Win, as we dive into the building blocks of an impactful value story that drives customer retention and expansion.

You will come away from this session equipped to:

• Assess the current state of your overall value proposition
• Build a repeatable ROI model and impact analysis that ties your value to the dollars and cents of your customers
• Implement a compelling and quantifiable value story across your CS organization