Product Metrics Correlation with Churn

PROGRAM DESCRIPTION

Join Sales Assembly and one of our amazing Thought Leaders, as we hone into Product Adoption as a skill. User utilization is a key indicator of your customers’ health. But how can you best leverage product metrics to drive strategic behaviors and influence retention?

This course will dive into potential obstacles when reviewing product metrics, highlight opportunities for action, and provide tactical frameworks to stay ahead of churn.

PROGRAM TAKEAWAYS

1. A framework was provided to understand data obstacles, shape customer success narratives through targeted questions, and map metrics to outline adoption progress over time.  
2. The framework enables representatives to proactively analyze customer health data, identify issues early, and have informed conversations to impact renewals positively.
3. Clear customer health assessments can be created to compellingly showcase client value and goals alignment for leadership.

GENERAL PROGRAM INFO

This module is part of the Skill Certification Program. The content of each module is designed and facilitated by the Thought Leader in collaboration with Sales Assembly. All Thought Leaders are guided and coached to tap into the foundational elements and strategies needed to develop the necessary proficiency to perform within the role in practice as part of the B2B Tech space. To earn your certification, you need to complete all required modules and fulfill participation requirements. Modules can be completed in any order and at your own pace, offering flexibility to fit your schedule.

*Certification Programs do not have an enforced order or limit on timeframe for completion.

ADDITIONAL INFO TO KNOW

This program is open to all employees of SA member companies. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account, please email lissie@salesassembly.com.

All registrants of this program comply with our Terms and Conditions.