Navigating the Most Common Customer Stumbling Blocks

PROGRAM DESCRIPTION

Join Sales Assembly and Allison Na, Enterprise Account Director at Pendo, as we hone into Risk Mitigation as a skill. “[Your Champion’s Name] has exited the business,” “I haven’t heard from support; could you look into this?” “We haven’t done things like that before, so we cannot use [insert product feature that will solve your customer’s pain points and drive the most adoption.” These are just a few of the most common stumbling blocks customers bring.

This program will provide tactical ways to address these blocks and strategies you can leverage to overcome them best.

PROGRAM TAKEAWAYS

1. Stay aware of red flags and trigger words throughout partnership discussions and ask questions.
2. End users, admins, and decision-makers might have different goals. As a CSM, you are responsible for aligning these through success plans and helping everyone reach their goals.
3. Know if what exists in your records is factual and accurate, and develop action plans to remediate risks and execute them.

GENERAL PROGRAM INFO

This module is part of the Skill Certification Program. The content of each module is designed and facilitated by the Thought Leader in collaboration with Sales Assembly. All Thought Leaders are guided and coached to tap into the foundational elements and strategies needed to develop the necessary proficiency to perform within the role in practice as part of the B2B Tech space. To earn your certification, you need to complete all required modules and fulfill participation requirements. Modules can be completed in any order and at your own pace, offering flexibility to fit your schedule.

*Certification Programs do not have an enforced order or limit on timeframe for completion.

ADDITIONAL INFO TO KNOW

This program is open to all employees of SA member companies. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account, please email lissie@salesassembly.com.

All registrants of this program comply with our Terms and Conditions.