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SUMMARY:Developing Confidence and Trust with Your Customers
DESCRIPTION:PROGRAM DESCRIPTION \n\n\n\nJoin Sales Assembly and Daryl Seager\, Founder of TechCoach\, as we hone into Relationship Management as a skill. Recent research by LinkedIn showed that 88% of buyers of B2B tech only buy when they see a salesperson as a trusted advisor. If we truly are our customer’s trusted advisors\, why are we stumbling during our renewal conversations? This course will dive into how refining the art of your communication skills will impact customer health\, leading to sustained long-term satisfaction and customer retention. \n\n\n\nPROGRAM TAKEAWAYS \n\n\n\n\nUse communication techniques like looping and asking thoughtful questions to build trust and connections with customers.\n\n\n\n Recognize the type of conversation you’re having and meet the customer where they are emotionally.\n\n\n\n Lead conversations with curiosity and authenticity.\n\n\n\n\nGENERAL PROGRAM INFO \n\n\n\nThis module is part of the Skill Certification Program. The content of each module is designed and facilitated by the Thought Leader in collaboration with Sales Assembly. All Thought Leaders are guided and coached to tap into the foundational elements and strategies needed to develop the necessary proficiency to perform within the role in practice as part of the B2B Tech space. To earn your certification\, you need to complete all required modules and fulfill participation requirements. Modules can be completed in any order and at your own pace\, offering flexibility to fit your schedule. \n\n\n\nRecordings are not shared\, as live participation is a requirement to receive certification credit. If you cannot make a session\, don’t worry—our certifications run multiple times a year! \n\n\n\n*Certification Programs do not have an enforced order or limit on timeframe for completion. \n\n\n\nADDITIONAL INFO TO KNOW \n\n\n\nThis program is open to all employees of SA member companies. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account\, please email hello@salesassembly.com. \n\n\n\nAll registrants of this program comply with our Terms and Conditions.
URL:https://members.salesassembly.com/member-event/developing-confidence-and-trust-with-your-customers-5/
CATEGORIES:Certifications
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DTSTART;TZID=America/Chicago:20250423T100000
DTEND;TZID=America/Chicago:20250423T105000
DTSTAMP:20250314T163053Z
CREATED:20240911T231031Z
LAST-MODIFIED:20250314T163053Z
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SUMMARY:Leading Organized and Productive Customer Meetings
DESCRIPTION:PROGRAM DESCRIPTION \n\n\n\nJoin Sales Assembly and Stephanie Hildreth\, Chief of Staff and Customer Success at Continuum AI\, as we hone into Relationship Management as a skill. In this program\, you will gain the essential tools and skills to conduct efficient meetings\, foster organizational excellence\, and positively influence customer health through purposeful and productive engagements. \n\n\n\nPROGRAM TAKEAWAYS \n\n\n\n\nProperly categorize meetings to develop tailored\, impactful agendas that align with audience needs. \n\n\n\nActively listen and adapt in real-time to keep stakeholders engaged on key topics.  \n\n\n\nClose each meeting with clear summaries and assigned action items to drive accountability\n\n\n\n\nGENERAL PROGRAM INFO \n\n\n\nThis module is part of the Skill Certification Program. The content of each module is designed and facilitated by the Thought Leader in collaboration with Sales Assembly. All Thought Leaders are guided and coached to tap into the foundational elements and strategies needed to develop the necessary proficiency to perform within the role in practice as part of the B2B Tech space. To earn your certification\, you need to complete all required modules and fulfill participation requirements. Modules can be completed in any order and at your own pace\, offering flexibility to fit your schedule. \n\n\n\nRecordings are not shared\, as live participation is a requirement to receive certification credit. If you cannot make a session\, don’t worry—our certifications run multiple times a year! \n\n\n\n*Certification Programs do not have an enforced order or limit on timeframe for completion. \n\n\n\nADDITIONAL INFO TO KNOW \n\n\n\nThis program is open to all employees of SA member companies. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account\, please email hello@salesassembly.com. \n\n\n\nAll registrants of this program comply with our Terms and Conditions.
URL:https://members.salesassembly.com/member-event/leading-organized-and-productive-customer-meetings-2/
CATEGORIES:Certifications
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DTSTART;TZID=America/Chicago:20250423T110000
DTEND;TZID=America/Chicago:20250423T115000
DTSTAMP:20250415T214647Z
CREATED:20240911T231311Z
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SUMMARY:Balancing the Scale Between Personalization and Customer Count
DESCRIPTION:PROGRAM DESCRIPTION \n\n\n\nJoin Sales Assembly and Kemyell Rieves\, Fractional CRO | Growth & Leadership Coach\, as we hone into Relationship Management as a skill. In this program\, you will learn key strategies on how to perfect the art of customer engagement. We will dive into finding what is the optimal balance between personalization and efficiency\, that will positively influence your customer health. \n\n\n\nPROGRAM TAKEAWAYS \n\n\n\n\nOrganizing systems and increasing efficiency when managing large customer numbers can be helped by tools like labels\, auto-advance\, and Boomerang.\n\n\n\nProactively setting expectations with clients\, addressing concerns quickly\, even if temporarily\, and picking up the phone leads to better customer experiences.  \n\n\n\nMastering prioritization and organization ultimately enables providing personalized service at scale while advancing one’s career.\n\n\n\n\nGENERAL PROGRAM INFO \n\n\n\nThis module is part of the Skill Certification Program. The content of each module is designed and facilitated by the Thought Leader in collaboration with Sales Assembly. All Thought Leaders are guided and coached to tap into the foundational elements and strategies needed to develop the necessary proficiency to perform within the role in practice as part of the B2B Tech space. To earn your certification\, you need to complete all required modules and fulfill participation requirements. Modules can be completed in any order and at your own pace\, offering flexibility to fit your schedule. \n\n\n\nRecordings are not shared\, as live participation is a requirement to receive certification credit. If you cannot make a session\, don’t worry—our certifications run multiple times a year! \n\n\n\n*Certification Programs do not have an enforced order or limit on timeframe for completion. \n\n\n\nADDITIONAL INFO TO KNOW \n\n\n\nThis program is open to all employees of SA member companies. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account\, please email hello@salesassembly.com. \n\n\n\nAll registrants of this program comply with our Terms and Conditions.
URL:https://members.salesassembly.com/member-event/balancing-the-scale-between-personalization-and-customer-count-5/
CATEGORIES:Certifications
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DTSTART;TZID=America/Chicago:20250430T140000
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CREATED:20240911T225116Z
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UID:10001913-1746021600-1746024600@members.salesassembly.com
SUMMARY:Creating and Utilizing Mutual Success Plans
DESCRIPTION:PROGRAM DESCRIPTION \n\n\n\nJoin Sales Assembly and Julie Persofsky\, Growth and Revenue Strategist\, as we hone in on Relationship Management as a skill. Mutual Action Plans are a key component of a successful pre-sales experience. So why not leverage them to increase your retention and expansion rates? This course will cover the influence of Account Plans to increase retention rates and the best practices to manage them with your customers. \n\n\n\nPROGRAM TAKEAWAYS \n\n\n\n\nSuccess plans should be a mutual commitment and collaboration between customer success managers and customers. They do not require extensive work and can start small.  \n\n\n\nSuccess plans should vary based on the customer’s touch and strategic effort.\n\n\n\nSuccessful applications of these MSPs include sharing plans cross-functionally\, iterating them regularly\, holding customers accountable\, and leveraging successes to justify renewals.\n\n\n\n\nGENERAL PROGRAM INFO \n\n\n\nThis module is part of the Skill Certification Program. The content of each module is designed and facilitated by the Thought Leader in collaboration with Sales Assembly. All Thought Leaders are guided and coached to tap into the foundational elements and strategies needed to develop the necessary proficiency to perform within the role in practice as part of the B2B Tech space. To earn your certification\, you need to complete all required modules and fulfill participation requirements. Modules can be completed in any order and at your own pace\, offering flexibility to fit your schedule. \n\n\n\nRecordings are not shared\, as live participation is a requirement to receive certification credit. If you cannot make a session\, don’t worry—our certifications run multiple times a year! \n\n\n\n*Certification Programs do not have an enforced order or limit on timeframe for completion. \n\n\n\nADDITIONAL INFO TO KNOW \n\n\n\nThis program is open to all employees of SA member companies. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account\, please email hello@salesassembly.com. \n\n\n\nAll registrants of this program comply with our Terms and Conditions.
URL:https://members.salesassembly.com/member-event/creating-and-utilizing-mutual-success-plans-5/
CATEGORIES:Certifications
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