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UID:10002077-1738839600-1738842600@members.salesassembly.com
SUMMARY:Developing Confidence and Trust with Your Customers
DESCRIPTION:PROGRAM DESCRIPTION \n\n\n\nJoin Sales Assembly and Daryl Seager\, Founder of TechCoach\, as we hone into Relationship Management as a skill. Recent research by LinkedIn showed that 88% of buyers of B2B tech only buy when they see a salesperson as a trusted advisor. If we truly are our customer’s trusted advisors\, why are we stumbling during our renewal conversations? This course will dive into how refining the art of your communication skills will impact customer health\, leading to sustained long-term satisfaction and customer retention. \n\n\n\nKEY TAKEAWAYS \n\n\n\n\nPrioritize active listening and responsiveness to build trust and show clients they are valued. \n\n\n\nPersonalize interactions by researching clients’ companies\, industries\, and key events to demonstrate genuine interest and expertise\n\n\n\nRecognize the type of conversation you’re having and meet the customer where they are emotionally.\n\n\n\n\nGENERAL PROGRAM INFO \n\n\n\nThis module is part of the Skill Certification Program. The content of each module is designed and facilitated by the Thought Leader in collaboration with Sales Assembly. All Thought Leaders are guided and coached to tap into the foundational elements and strategies needed to develop the necessary proficiency to perform within the role in practice as part of the B2B Tech space. To earn your certification\, you need to complete all required modules and fulfill participation requirements. Modules can be completed in any order and at your own pace\, offering flexibility to fit your schedule. \n\n\n\n*Certification Programs do not have an enforced order or limit on timeframe for completion. \n\n\n\nADDITIONAL INFO TO KNOW \n\n\n\nThis program is open to all employees of SA member companies. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account\, please email lissie@salesassembly.com. \n\n\n\nAll registrants of this program comply with our Terms and Conditions.
URL:https://members.salesassembly.com/member-event/developing-confidence-and-trust-with-your-customers-4/
CATEGORIES:Certifications
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UID:10001883-1740650400-1740653400@members.salesassembly.com
SUMMARY:Balancing the Scale Between Personalization and Customer Count
DESCRIPTION:PROGRAM DESCRIPTION \n\n\n\nJoin Sales Assembly and Kemyell Rieves\, Fractional CRO | Growth & Leadership Coach\, as we dive into building a communication framework for effective Relationship Management. This session will explore strategies to balance personalization and efficiency in your account communication processes. Participants will learn how to design internal processes\, set clear communication protocols\, and streamline workflows to maintain strong customer relationships\, even while managing a growing portfolio. \n\n\n\nPROGRAM TAKEAWAYS \n\n\n\n\nBuild a Structured Framework: Learn how to develop and organize internal processes that support efficient\, personalized communication with a large customer base.\n\n\n\nImplement Proactive Communication: Discover strategies to set clear expectations\, address concerns swiftly\, and leverage consistent outreach to engage your accounts. \n\n\n\nStreamline Workflows for Scale: Master the art of creating scalable communication systems that deliver individualized service at scale while driving your career forward.\n\n\n\n\nGENERAL PROGRAM INFO \n\n\n\nThis module is part of the Skill Certification Program. The content of each module is designed and facilitated by the Thought Leader in collaboration with Sales Assembly. All Thought Leaders are guided and coached to tap into the foundational elements and strategies needed to develop the necessary proficiency to perform within the role in practice as part of the B2B Tech space. To earn your certification\, you need to complete all required modules and fulfill participation requirements. Modules can be completed in any order and at your own pace\, offering flexibility to fit your schedule. \n\n\n\n*Certification Programs do not have an enforced order or limit on timeframe for completion. \n\n\n\nADDITIONAL INFO TO KNOW \n\n\n\nThis program is open to all employees of SA member companies. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account\, please email lissie@salesassembly.com. \n\n\n\nAll registrants of this program comply with our Terms and Conditions.
URL:https://members.salesassembly.com/member-event/balancing-the-scale-between-personalization-and-customer-count-4/
CATEGORIES:Certifications
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