Translating Product Metrics to Customer Value with Clarity

PROGRAM DESCRIPTION

Join Sales Assembly and Shareil Nariman, Head of Customer Experience at Arrows, as we hone into Product Adoption as a skill. Have you ever lost a “super healthy” customer because they did not see value in your product? Let’s face it: product metrics mean nothing if we cannot adequately communicate the value to champions and executive buyers. This course will dive into tactical ways to turn your metrics into value-add conversations that are meaningful to your customers.

PROGRAM TAKEAWAYS

1. Identify and share metrics directly correlating to your customers’ stated goals rather than overwhelming them with extraneous data.
2. Proactively monitor customer behavior and usage patterns to identify potential risks or unhealthy signs early on and address them promptly.
3. Foster cross-departmental collaboration by sharing customer feedback and insights and exploring opportunities to automate processes that improve the overall customer experience.

GENERAL PROGRAM INFO

This module is part of the Skill Certification Program. The content of each module is designed and facilitated by the Thought Leader in collaboration with Sales Assembly. All Thought Leaders are guided and coached to tap into the foundational elements and strategies needed to develop the necessary proficiency to perform within the role in practice as part of the B2B Tech space. To earn your certification, you need to complete all required modules and fulfill participation requirements. Modules can be completed in any order and at your own pace, offering flexibility to fit your schedule.

*Certification Programs do not have an enforced order or limit on timeframe for completion.

ADDITIONAL INFO TO KNOW

This program is open to all employees of SA member companies. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account, please email lissie@salesassembly.com.

All registrants of this program comply with our Terms and Conditions.