Assessing the Issue: Identifying Root Cause and Understanding Complexity

PROGRAM DESCRIPTION

Join Sales Assembly and one of our amazing Thought Leaders, as we hone into Conflict Resolution as a skill. This program is a dedicated exploration into the art of swiftly and effectively identifying the root cause of issues, tailored to impact the time to resolution positively. Participants will gain a deep understanding of complex problem-solving strategies specific to the post-sales landscape. With this knowledge, post-sales professionals will be empowered to navigate intricate challenges precisely, optimizing their ability to diagnose issues promptly and streamline the resolution process, ultimately enhancing customer satisfaction and fortifying their role.

GENERAL PROGRAM INFO

This module is part of the Skill Certification Program. The content of each module is designed and facilitated by the Thought Leader in collaboration with Sales Assembly. All Thought Leaders are guided and coached to tap into the foundational elements and strategies needed to develop the necessary proficiency to perform within the role in practice as part of the B2B Tech space. To earn your certification, you need to complete all required modules and fulfill participation requirements. Modules can be completed in any order and at your own pace, offering flexibility to fit your schedule.

*Certification Programs do not have an enforced order or limit on timeframe for completion.

ADDITIONAL INFO TO KNOW

This program is open to all employees of SA member companies. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account, please email lissie@salesassembly.com.

All registrants of this program comply with our Terms and Conditions.