Recovering and Rebuilding At-Risk Relationships

PROGRAM DESCRIPTION

Join Sales Assembly and Tracie Dempsey for Recovering and Rebuilding At-Risk Relationships, part of the Conflict Resolution certification.

This program focuses on what happens after the escalation is closed, when the issue is resolved but the trust is not. Participants learn to reset the relationship honestly, rebuild credibility through small visible commitments, and decide when to involve executives or renegotiate the working relationship. Emphasis is on converting a recovered account into a durable one rather than a quietly fragile one.

WHAT YOU’LL WALK AWAY WITH

• After the escalation closes: the issue can be resolved while the trust still isn’t.
• Reset honestly: be straight with the customer about what happened and where things stand.
• Small, visible commitments: rebuild credibility by making and keeping promises the customer can see.
• Know when to bring in executives: decide when to involve leadership or renegotiate the working relationship.
• Durable, not quietly fragile: turn a recovered account into one that will actually last.

ADDITIONAL INFO TO KNOW

This program was built in collaboration with one of our Executives-in-Residence. To earn the certification, complete all required live programs (in any order) and be live on Zoom for at least 40 minutes of each. The program is open to all employees of Sales Assembly member companies who are logged in to their account (for help, email support@salesassembly.com), and all registrants comply with our Terms and Conditions.