Attending this Program will help you get closer to achieving this Skill badge.
Proactive Expectation Management
Join Sales Assembly and Tracie Dempsey for Proactive Expectation Management, part of the Conflict Resolution certification.
PROGRAM DESCRIPTION
Join Sales Assembly and Tracie Dempsey for Proactive Expectation Management, part of the Conflict Resolution certification.
This program focuses on preventing conflict by setting and maintaining clear expectations across the customer lifecycle. Participants learn proactive communication frameworks to surface friction points, align on outcomes, and create predictability. Emphasis is on building credibility and minimizing downstream risk through consistency.
Designed for customer-facing teams, this session helps participants create more consistent, structured interactions with clients, enabling them to manage expectations more effectively, build trust, and avoid common breakdowns that lead to escalation.
GENERAL PROGRAM INFO
The content of this, and all of our programs, is designed around specific elements, frameworks and strategies needed to build proficiency within the skill.
To earn your certification for this skill, you must complete all required live programs and fulfill participation requirements (you must be live on the zoom for at least 40 minutes). Programs can be completed in any order and at your own pace, offering flexibility to fit your schedule.
ADDITIONAL INFO TO KNOW
This program is open to all employees of Sales Assembly member companies. You must be logged into your Sales Assembly account to RSVP for this program. If you need help logging in or need help setting up your account, please email support@salesassembly.com.
All registrants of this program comply with our Terms and Conditions.
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