OOO: Setting Expectations for Your Team and Customers

PROGRAM DESCRIPTION

Join Sales Assembly and Leanne Pozzi, Director of Customer Success at Grammarly, as we discuss best practices for setting clear expectations with both your team and customers when you’re out of the office. This program will provide actionable strategies to ensure smooth handoffs, maintain customer trust, and minimize disruptions. Participants will learn how to communicate availability, delegate responsibilities, and set up systems for a seamless transition.

PROGRAM TAKEAWAYS

• Learn how to set clear and professional OOO expectations.
• Discover best practices for delegating responsibilities to your team.
• Gain strategies for ensuring continuity and maintaining customer confidence.
• Master techniques for proactive communication before and after time off.
• Develop systems to prevent workflow disruptions and urgent escalations.

GENERAL PROGRAM INFO

This program is a Skill Development Module (SDM). All SDMs are designed and facilitated by the Thought Leader in collaboration with Sales Assembly. All Thought Leaders are guided and coached to dive into the practical elements of the topic at hand, leveraging templates, frameworks, and resources to develop the necessary proficiency to perform within the role in practice as part of the B2B Tech space.  We focus on ensuring all SDMs are timely in context of the B2B calendar and at varying complexity to ensure we have multiple opportunities to meet learners where they are.

ADDITIONAL INFO TO KNOW

This program is open to all employees of SA member companies. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account, please email hello@salesassembly.com.

All registrants of this program comply with our Terms and Conditions.