Navigating the Most Common Customer Stumbling Blocks

Join Sales Assembly's VP of Product Strategy, Alex Mislan, as we hone into Risk Mitigation as a skill.
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Attending this Program will help you get closer to achieving this Skill badge.

Join Sales Assembly’s VP of Product Strategy, Alex Mislan, as we hone into Risk Mitigation as a skill. “[Your Champion’s Name] has exited the business,” “I haven’t heard from support; could you look into this?” “We haven’t done things like that before, so we cannot use [insert product feature that will solve your customer’s pain points and drive the most adoption.” These are just a few of the most common stumbling blocks customers bring. This program will provide tactical ways to address these blocks and strategies you can leverage to overcome them best.


This program is a Skill Development Module (SDM). All SDMs are crafted by our Sales Assembly team keeping in mind guiding metrics that are important to revenue organizations at B2B tech companies and skills that influence those guiding metrics. Furthermore, we are focused on making sure SDMs are timely in context of the B2B calendar and at varying complexity to ensure we have multiple opportunities to meet learners where they are. 

This SDM is also a part of a Certification Program. By completing this module, you will make progress towards being certified by Sales Assembly in a particular skill. Skills vary in the number of modules needed to complete the Certification Program, but you can always review your progress towards completion under “My Certifications.”

*Certification Programs do not have an enforced order or limit on timeframe for completion.


This program is open to all employees of SA member companies. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account, please email

All registrants of this program comply with our Terms and Conditions.