Navigating Common Customer Stumbling Blocks

PROGRAM DESCRIPTION

Join Sales Assembly and Lisa Honaker for Navigating Common Customer Stumbling Blocks, part of the Risk Mitigation certification.

This program focuses on how to identify and respond to common risk signals that can impact retention and growth. Participants will explore how to recognize early signs of disengagement, budget pressure, and hidden challenges—and take action before they escalate.

Designed for customer-facing teams, this session helps participants move beyond reactive problem-solving and instead adopt a more proactive approach—enabling them to address risk earlier, communicate value more effectively, and maintain stronger momentum across their accounts.

GENERAL PROGRAM INFO

New for 2026: This program has been developed by one of our Executives-in-Residence (in collaboration with Sales Assembly), meaning new content and takeaways. Even if you’ve completed this program in past years, if you decide to take this program again in 2026 you’ll gain fresh insights and strategies.

The content of this, and all of our programs, is designed around specific elements, frameworks and strategies needed to build proficiency within the skill.

To earn your certification for this skill, you must complete all required live programs and fulfill participation requirements (you must be live on the zoom for at least 40 minutes). Programs can be completed in any order and at your own pace, offering flexibility to fit your schedule.

ADDITIONAL INFO TO KNOW

This program is open to all employees of Sales Assembly member companies. You must be logged into your Sales Assembly account to RSVP for this program. If you need help logging in or need help setting up your account, please email support@salesassembly.com.

All registrants of this program comply with our Terms and Conditions.