Leveraging Available Resources and Teammates

Join Sales Assembly and Susan Parrett, Sr. Director of Customer Success at Upwork, as we hone into Consultative Support as a skill.

This program serves as a strategic guide to empower post-sale professionals to maximize available resources and collaborate to influence retention rates positively. Participants will explore innovative ways to leverage internal resources and tap into the collective strength of their teams.

PROGRAM TAKEAWAYS

• Leverage resources strategically instead of indiscriminately involving teams on every deal. Preparation and understanding the deal context allows you to determine when additional resources truly add value.
• Build strong relationships and take a collaborative approach with procurement and other internal teams rather than an adversarial stance. Transparency and finding common ground leads to better outcomes.
• Tailor your approach to the specific deal situation and stakeholder needs rather than using a one-size-fits-all method. Understand the unique dynamics and priorities at play.

GENERAL PROGRAM INFO

This module is part of the Skill Certification Program. The content of each module is designed and facilitated by the Thought Leader in collaboration with Sales Assembly. All Thought Leaders are guided and coached to tap into the foundational elements and strategies needed to develop the necessary proficiency to perform within the role in practice as part of the B2B Tech space. To earn your certification, you need to complete all required modules and fulfill participation requirements. Modules can be completed in any order and at your own pace, offering flexibility to fit your schedule.

Recordings are not shared, as live participation is a requirement to receive certification credit. If you cannot make a session, don’t worry—our certifications run multiple times a year

*Certification Programs do not have an enforced order or limit on timeframe for completion.

ADDITIONAL INFO TO KNOW

This program is open to all employees of SA member companies. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account, please email hello@salesassembly.com.

All registrants of this program comply with our Terms and Conditions.