Strategies for Customer Discovery that Leads to Quantifiable Outcomes

PROGRAM DESCRIPTION

Join Sales Assembly and Chad Horenfeldt, VP of Customer Success at Siena AI, as we explore Consultative Support as a skill. This program is a strategic dive into customer discovery techniques that go beyond surface-level insights, aiming to influence retention rates positively. Participants will refine their skills in uncovering and addressing customer needs, ultimately strengthening customer relationships and bolstering retention.

PROGRAM TAKEAWAYS

Check back shortly we’ll be updating this in the coming weeks.

GENERAL PROGRAM INFO

This module is part of the Skill Certification Program. The content of each module is designed and facilitated by the Thought Leader in collaboration with Sales Assembly. All Thought Leaders are guided and coached to tap into the foundational elements and strategies needed to develop the necessary proficiency to perform within the role in practice as part of the B2B Tech space. To earn your certification, you need to complete all required modules and fulfill participation requirements. Modules can be completed in any order and at your own pace, offering flexibility to fit your schedule.

*Certification Programs do not have an enforced order or limit on timeframe for completion.

ADDITIONAL INFO TO KNOW

This program is open to all employees of SA member companies. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account, please email lissie@salesassembly.com.

All registrants of this program comply with our Terms and Conditions.