Creating Customer Consistency: The Importance of Handoffs

PROGRAM DESCRIPTION

Join Sales Assembly and Holly Wood, Implementation Manager at WorkRamp, as we zoom in on Onboarding Management as a skill. In an environment of many competing priorities, ensuring your customer’s time to value is crucial for the health of your book of business. Customer handoffs and transitions will either make or break your customer’s experience and may even cost you your customer’s trust. This program will cover how smooth handoffs will boost your customer’s confidence and provide you with practical tips to create a repeatable process across your book of business.

GENERAL PROGRAM INFO

This program is a Skill Development Module (SDM). All SDMs are crafted by our Sales Assembly team keeping in mind guiding metrics that are important to revenue organizations at B2B tech companies and skills that influence those guiding metrics. Furthermore, we are focused on making sure SDMs are timely in context of the B2B calendar and at varying complexity to ensure we have multiple opportunities to meet learners where they are. 

ADDITIONAL INFO TO KNOW

This program is open to all employees of SA member companies. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account, please email lissie@salesassembly.com.

All registrants of this program comply with our Terms and Conditions.

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