Becoming a Subject Matter Expert to Drive Customer Value

PROGRAM DESCRIPTION

Join Sales Assembly and Megan Beltran, Chief Customer Officer at Virtuous, as we explore Strategic Partnership as a skill. This program is a strategic immersion into the cultivation of subject matter expertise strategically designed to influence retention rates positively. Participants will deepen their knowledge and refine their skills, enabling them to address customer needs and provide tailored solutions effectively.

PROGRAM TAKEAWAYS

1. Deeply understand your customers, their industries, and use cases to deliver tailored, credible solutions.
2. Actively seek mentorship, immerse in support tickets, learn from product releases, teach others, and continuously solicit feedback to build expertise.
3. Demonstrate expertise in customer conversations by using phrases like “Our successful customers tend to…” and “Based on what I typically see…” while confirming understanding.

GENERAL PROGRAM INFO

This module is part of the Skill Certification Program. The content of each module is designed and facilitated by the Thought Leader in collaboration with Sales Assembly. All Thought Leaders are guided and coached to tap into the foundational elements and strategies needed to develop the necessary proficiency to perform within the role in practice as part of the B2B Tech space. To earn your certification, you need to complete all required modules and fulfill participation requirements. Modules can be completed in any order and at your own pace, offering flexibility to fit your schedule.

*Certification Programs do not have an enforced order or limit on timeframe for completion.

ADDITIONAL INFO TO KNOW

This program is open to all employees of SA member companies. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account, please email lissie@salesassembly.com.

All registrants of this program comply with our Terms and Conditions.