Assessing the Issue: Identifying Root Cause and Understanding Complexity

PROGRAM DESCRIPTION

Join Sales Assembly and Sarina Asher, VP of Customer Success, and Norah Jacob, Director, Product Management at HealthJoy , as we hone into Time to Resolution as a skill.

This program is a dedicated exploration into the art of swiftly and effectively identifying the root cause of issues, tailored to impact the time to resolution positively. Participants will gain a deep understanding of complex problem-solving strategies specific to the post-sales landscape. With this knowledge, post-sales professionals will be empowered to navigate intricate challenges precisely, optimizing their ability to diagnose issues promptly and streamline the resolution process, ultimately enhancing customer satisfaction and fortifying their role.

GENERAL PROGRAM INFO

This program is a Skill Development Module (SDM). All SDMs are crafted by our Sales Assembly team keeping in mind guiding metrics that are important to revenue organizations at B2B tech companies and skills that influence those guiding metrics. Furthermore, we are focused on making sure SDMs are timely in context of the B2B calendar and at varying complexity to ensure we have multiple opportunities to meet learners where they are. 

This SDM is also a part of a Certification Program. By completing this module, you will make progress towards being certified by Sales Assembly in a particular skill. Skills vary in the number of modules needed to complete the Certification Program, but you can always review your progress towards completion under “My Certifications.”

*Certification Programs do not have an enforced order or limit on timeframe for completion.

ADDITIONAL INFO TO KNOW

This program is open to all employees of SA member companies. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account, please email lissie@salesassembly.com.

All registrants of this program comply with our Terms and Conditions.